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Frequently Asked Questions |
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Please also visit our homepage at www.research.unicredit.eu. |
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Q1 |
How do I register for the UniCredit Research Portal, mobile apps or Research email distribution? |
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Q2 |
I don't remember my login details to the UniCredit Research Portal. How do I unlock my account? |
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Q3 |
What requirements must my password meet? |
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Q4 |
Where can I subscribe to receive UniCredit research via email? |
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Q5 |
Why do I no longer receive the research documents as an email attachment? |
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Q6 |
Research emails on Bloomberg: Why does the document link not open? |
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Q7 |
UniCredit research goes missing or ends up in my spam folder, what can I do? |
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Q8 |
Can I share UniCredit research with others? |
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Q1 |
How do I register for the UniCredit Research Portal, mobile apps or Research email distribution? |
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We are glad to hear that you are interested in our Research publications. Please note that our Research is for institutional clients only. If you are an institutional client please contact your sales representative, who will be happy to set up your profile.
To visit the UniCredit Research Portal please follow this link à
To download the iPhone & iPad application please follow this link à
To download the Android application please follow this link à
Your username and password are the same for UniCredit Research Portal, iPhone & iPad, and Android app. Please note that they are case sensitive.
If you are still having trouble or have forgotten your password please contact globalresearch@unicredit.de |
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Q2 |
I don't remember my login details to the UniCredit Research Portal. How do I unlock my account? |
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Please write an email to globalresearch@unicredit.de and this problem will be resolved. |
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Q3 |
What requirements must my password meet? |
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The new password must contain at least
– eight characters,
– one uppercase letter,
– one lowercase letter and
– one number. |
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Q4 |
Where can I subscribe to receive UniCredit research via email? |
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There is no email subscription function in the UniCredit Research Portal. However, your UniCredit sales representative can select and set up which publication links you receive by email alert.
If you are not registered for the UniCredit Research Portal yet, please see Q1. |
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Q5 |
Why do I no longer receive the research documents as an email attachment? |
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Our research publications can be of considerable size. In order to reduce network load and the use of limited resources, as well as your inbox space, we now send html links to the documents. The "document” link in the email takes you to the research documents on our UniCredit Research Portal. Our system automatically recognizes the personalized link so you can open the document without the need to enter your username or password.
If the document doesn't open or any other problems occur please contact globalresearch@unicredit.de |
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Q6 |
Research emails on Bloomberg: Why does the document link not open? |
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When reading UniCredit Research publication emails on Bloomberg, the link to the full “Document” might not be clickable. If this is the case, please click on “79) Show in Rich Text” or, even better , “74) Default to Rich Text for Sender”. Then, clicking on the link to the “Document” will open the full Research publication.
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Q7 |
UniCredit research goes missing or ends up in my spam folder, what can I do? |
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Some UniCredit Research recipients have reported missing emails or are finding our emails in the spam folders of their mail systems. Please take a moment and add our address to your address book or to the safe sender list.
How to add an address to the address book in Outlook:
1. Open the email message
2. In the From field, right-click the email address
3. Click the "Add to Outlook Contacts…" link in the menu
4. Click the "Save and Close" button
How to add an address to the safe sender list in Outlook:
1. Go to "Home" à "Junk"
2. Select "Junk Email Options"
3. Go to "Safe Senders"
4. Click "Add"
5. Add the following domains:
@unicredit.de
@unicredit.eu
@unicreditgroup.eu
6. Click the "Ok" button
or
1. Open the email message
2. Go to "Junk"
3. Select "Never Block Sender's Domain"
4. Click the "Ok" button
In some cases, you may need to contact your IT helpdesk (if applicable) to add us to the white list on your company firewall or proxy server. |
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Q8 |
Can I share UniCredit research with others? |
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We are glad to hear that our clients find our research worth for sharing it with others. However, sharing our research requires authorization from UniCredit Research and is otherwise strictly prohibited. Please contact your UniCredit account manager for further details. |